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NEGOZI e AZIENDA

A store locator is at your disposal through which you can consult the address, telephone number and sections of our stores.
If you have any further questions or suggestions, please get in touch with us through one of the customer support channels and we will be happy to assist you.

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GENERAL INFORMATIONS


If the item you are interested in is not available in the shop, but it is available on the website, ask our staff and you will

we will help to purchase it through our IPOD. You can receive it in the same store or at home.

For more information, go to the IPOD section.

  • If you cannot find the item you are looking for in the store or on the web page, get in touch

    with us and we will try to help you track him down. The search will be easier if you have the reference code.

  • Remember that if the item is available on the website, you will have the possibility to find it in the shop of your interest through the option See availability in store *.

    Please keep in mind that the stock is always indicative. During the sales period this information is not available.

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EXCHANGES AND REFUNDS

The period available for making an exchange or return is 30 days from the date of purchase.

To exchange or return any purchase made in one of our stores, it is essential to show the purchase receipt in paper format.
If you made your purchase through the IPOD of one of our stores, consult the return information in the IPOD section.

The refund will be made with the original payment method used for the purchase. Remember that exchanges and returns can only be made in the same country / region where the items were purchased.

Special conditions for changing or returning some items:

  • Swimsuits: must include the hygienic adhesive.

  • Linen: it will not be possible to change or return underwear items, with the exception of

    top, body and underwear of the Children section in the original packaging.

  •  Accessories: must be returned with the original unopened package.

  • Perfumes: must be returned in the original sealed packaging.

  •  Cosmetics: they must be returned in their original packaging and condition.

  •  Customizable items: Being custom items, it will not be possible to make returns

    nor change.

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Some of our stores have IPOD mobile devices which can be used to purchase items online that are not available in the store itself. Ask our staff for more information, who will inform you about this method of purchase.

Options for submitting the IPOD order - You can use any of the shipping methods available for your country / region, including shipping to the same store where you are.
Complete payment for an IPOD order - You can complete the payment via the same mobile device or at the store cashier.

Options for returning your IPOD order - If you have made the payment at the store checkout, you can return the goods to that store or to any Zara store in the same country / region. If you paid online, you will have the option to return to the store or any other return option available for online purchases in your country / region.

IPOD STORE

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For any questions relating to our job offers, we advise you to access the dedicated WORK WITH US area.

For suppliers, send an email to EMAIL . You will be contacted as soon as possible by our specialized staff.

Do you want to open your DAMICO brand store? Connect to the dedicated FRANCHISING page.

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